Blended Customer Service Representative (Email, Chat & IB/OB Voice) | On-site
EastWest BPOSan Fernando, Pampanga, Philippines
Posted December 11, 2025
21000 - 21000 PHP
Full Time
About the Company
EastWest BPO began as a VOIP telecommunications provider and has evolved into a full‑service business process outsourcing firm with over 300 employees across four offices, including two international locations. The company specializes in contact center solutions—voice, chat, and email support—as well as lead generation, technical support, sales and retention, software QA, data processing, and performance testing. EastWest differentiates itself through a highly customized service model that eschews a one‑size‑fits‑all menu in favor of client‑specific solutions, backed by cutting‑edge cloud infrastructure and strong vendor partnerships that ensure zero downtime and data‑driven results. A core focus on employee training and a culture of continuous learning drives high‑quality service delivery and strong client relationships.
Job Description
We are seeking a highly skilled and motivated Blended Customer Service Representative to join our team and provide outstanding customer support to our offshore client. As a Blended Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues via email, chat, and inbound/outbound voice calls.
Requirements
- At least 6 months voice call center experience handling US accounts
- At least 6 months experience as an Email/Chat Support handling US accounts
- Min Typing Speed of 40-50wpm with 95% accuracy
- Grammar Assessment passing score > 32/40 (80%)
- Excellent comprehension skills with a perfect score of 15/15 (100%)
- Experience in sales is a plus
- Outstanding written and verbal communication skills, great email, chat, social media, phone etiquette
- Genuine care for customers & clients
- Customer focus and adaptability to different personality types
- Ability to ask prying questions and diffuse tense situations
- Knowledge of CRM platforms is a plus
- Flexibility to work in shifts, including weekends and holidays
- Passion for delivering exceptional customer service and ensuring customer satisfaction
Benefits
- Salary will depend on the candidate's level of qualifications and experience