Multi-Platform Customer Service Representative (Blended) | On-site

We are seeking a highly skilled and motivated Multi-Platform Customer Service Representative (Blended) to join our team and provide outstanding customer support to our offshore client.

Requirements

• At least 6 months voice call center experience handling US accounts.
• At least 6 months experience as an Email/Chat Support handling US accounts.
• Min Typing Speed of 40-50wpm with 95% accuracy (faster preferred)
• Grammar Assessment passing score > 32/40 (80%)
• Excellent comprehension skills with a perfect score of 15/15 (100%).
• Experience in sales is a plus.
• Outstanding written and verbal communication skills, great email, chat, social media, phone etiquette.
• Genuine care for customers & clients.
• Customer focus and adaptability to different personality types.
• Ability to ask prying questions and diffuse tense situations.
• Knowledge of CRM platforms is a plus.