Technical Product Owner - In-flight Retail

We are seeking a Technical Product Owner to own the long-term vision, strategy and performance of IFR technology platforms, including onboard retail systems, crew applications, payment services, and more. As a key member of the IFR technology squad, you will work cross-functionally with Commercial, Cabin Services, Finance, Operations and Architecture to evolve the IFR ecosystem in line with business strategy and customer expectations.

Requirements

• Define and maintain the IFR product vision aligned to ancillary revenue strategy and customer experience ambitions
• Own and evolve a clear product roadmap focused on value, outcomes and measurable impact
• Balance innovation with operational stability and regulatory compliance
• Accountable for IFR product performance metrics (e.g. revenue per passenger, conversion, payment success rate, usability, system uptime)
• Prioritise initiatives based on business value, risk reduction and customer impact
• Lead quarterly and sprint-level outcome planning aligned to product strategy
• Continuously evaluate product effectiveness and iterate based on data
• Maintain a strong understanding of IFR system architecture, integrations, devices and payment platforms
• Partner with Architects to manage technical debt, resilience and scalability
• Ensure security, compliance and governance standards are embedded in product evolution
• Oversee integration strategy with third-party suppliers and internal systems
• Act as the primary interface between Commercial, Cabin Services and Technology
• Build strong, trust-based relationships across business functions
• Enable empowered squad decision-making within clear product guardrails
• Champion agile product principles and continuous improvement

Benefits

• Competitive base salary
• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• 7% pension
• Life Assurance
• Flexible benefits package
• Excellent staff travel benefits