Technical Support Specialist

United States • Arkansas, United States • California, United States • Colorado, United States • Connecticut, United States • Florida, United States • Illinois, United States • Louisiana, United States • Massachusetts, United States • Detroit, Michigan, United States • Minnesota, United States • New Jersey, United States • New York, New York, United States • Charlotte, North Carolina, United States • Columbus, Ohio, United States • Portland, Oregon, United States • North Middleton Township, Pennsylvania, United States • Knoxville, Tennessee, United States • Midland, Texas, United States • Virginia, United States • Washington, District of Columbia, United States • Milwaukee, Wisconsin, United States

EasyLlama is hiring a Technical Support Specialist to own escalated, technically complex customer issues and work cross-functionally to drive resolution. The role requires strong technical problem-solving, clear communication, and ability to operate across teams.

Requirements

3–5 years in Technical Support, Solutions Engineering, or similar role
Strong troubleshooting skills across integrations, APIs, and SaaS tools
Ability to clearly communicate technical concepts to both technical and non-technical audiences
Highly organized with strong attention to detail
Comfortable working cross-functionally with Product and Engineering teams
Proactive and resourceful — you take ownership of problems and drive them to resolution

Benefits

Competitive employer-sponsored health insurances
401(k) + company matching
Professional development reimbursements
Quarterly remote work stipend

Technical Support Specialist

Technical Support Specialist

About the Company

Job Description

Requirements

Benefits

Job Details

About EasyLlama

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