Technical Support Expert

Easyship is seeking a Technical Support Expert to serve as the technical backbone of our client support operations. This is a full-time, onsite role based in our Bengaluru (MG Road) office, with US collaboration hours (10:00 PM–7:00 AM IST) to support seamless cross-regional execution.

Requirements

• API Mastery: In-depth understanding of RESTful APIs, including the ability to read and manipulate JSON requests/responses and debug webhook failures.
• Tooling Proficiency: Experience with monitoring and logging tools (specifically Sentry, Grafana, and GCP) is highly preferred.
• Browser Debugging: Advanced proficiency with Chrome Developer Tools (Network/Console tabs) to diagnose frontend vs. backend issues.
• Ticketing Systems: Operational fluency in Zendesk and JIRA (or similar enterprise-grade service management tools).

Benefits

• Generous remuneration and stock units
• Comprehensive health coverage
• Reimbursement for gym and wellness expenses
• Zomato digital meal credits and pantry full of wholesome snacks
• Freedom to work from anywhere for 4 weeks in a year
• Generous vacation policy, plus duvet days and mental health days