Customer Service Manager

The Customer Service Manager will manage the Customer Representatives' team to maximize customer satisfaction and increase performances. They will also act as a Customer Representative, managing business interactions and relationships with customers, and ensure compliance to Terms and Conditions and monitor performances.

Requirements

• Bachelor's Degree in Business, Marketing, or related field from an accredited institution
• 3 to 5 years of experience in customer service, contract administration, or related experience
• 3 years of experience managing a team
• Ability to train others and work in a team-oriented environment
• Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment
• Demonstrated experience working with MS Office software package
• Analytical skills and detail-orientation
• Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently

Benefits

• Relocation benefits are not provided for this role