Junior Operations Analyst

Ebury is a global fintech firm seeking a Junior Operations Analyst to join their Ebury Operations team in their Leon office. The role offers professional growth and career progression in a dynamic and rapidly growing industry.

Requirements

• Instruction and initial verification of client payments, in accordance with internal processes and in line with internal SLAs
• Completion of payment beneficiaries, in accordance with internal processes
• Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, with empathy and enthusiasm
• Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes
• Creation and manual enrichment of transaction reporting files
• Reconciliation of client funds, FX settlements and internal cash movements sent and received across Ebury’s network of bank accounts
• Investigation of unallocated and/or non-received funds, and rejection or escalation as required
• Funding client trades, where manual funding is required
• Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI
• Conduct basic updates on client information adhering to the relevant processes and procedures
• Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed
• Adhere to all internal policies, processes and procedures
• Meeting quality standards and Adherence to SLAs

Benefits

• Competitive Starting Salary
• Annual discretionary bonus
• Dedicated Mentorship
• Cutting-Edge Technology
• Clear, Accelerated Career Progression
• Dynamic & Supportive Culture
• Generous Benefits Package
• Central Office