ServiceNow Developer
ECIBengaluru, Karnataka, India • Indore, Madhya Pradesh, India
Posted December 31, 2025
Full Time
About the Company
Enhanced Compliance Inc. (ECI) delivers end‑to‑end consulting for the life‑sciences sector, helping medical‑device, pharmaceutical, and biotech companies navigate the entire product lifecycle. Its global team of consultants—averaging 15 years of industry experience—specializes in FDA and international regulatory strategy, quality assurance, risk management, manufacturing engineering, and post‑market surveillance, while also offering research & development support, project management, and M&A due diligence. ECI’s distinctive advantage lies in its deep regulatory expertise combined with a hands‑on technical services portfolio, supported by a state‑of‑the‑art packaging‑testing laboratory in Costa Rica and a headquarters in Marlborough, Massachusetts.
Job Description
ECI is seeking a ServiceNow Developer who will be building and enhancing ServiceNow capabilities while also supporting and resolving platform-related cases.
Requirements
- 3-6 years of experience in ServiceNow development and support
- Bachelor’s degree in computer science, Information Technology, or a related field
- Strong experience supporting live ServiceNow production environments
- Working knowledge of CSM, FSM, ITSM processes (Incident, Request, Change, Problem)
- Strong communication and interpersonal skills
- Experience in MSP environments with high ticket volumes
- Experience supporting Agent Workspace or Virtual Agent
- ServiceNow certifications (CSA, CAD, CIS – ITSM/CSM/FSM)
- Extensive experience with scripting languages (JavaScript, Glide, etc.)
- Proficiency in web technologies (HTML, CSS, XML, etc.)
- Experience with integration tools and techniques (REST, SOAP, etc.)
