ANALYST - CUSTOMER SERVICE
eClerxMuntinlupa, Philippines
Posted March 10, 2026
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
Manage outbound and inbound calls, emails, and inquiries of clients, vendors, and partners of the assigned Line of Business, build sustainable relationships, and meet KPIs standards.
Requirements
- Manage both outbound and inbound calls, emails or inquiries of clients, vendors and partners of the assigned Line of Business.
- Build sustainable relationship of trust through open and interactive communications
- Determine Eligibility of client information to requirements.
- Provides accurate, valid and complete information by using the right methods and tools.
- Meet KPIs standard of the assigned Line of Business
- Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.
- Follow communication procedure, guidelines and policies
- Take extra mile to engage the customers
- Document, maintain and improves quality results and educating the customers and create awareness.
- Perform other duties which may be required by management from time to time.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance