Associate Process Manager
eClerxChandigarh, Chandigarh, India
Posted December 16, 2024
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
The customer operations Associate Process Manager will focus on troubleshooting related processes within the international BPO environment. This role involves planning, implementing strategies and operations, improving systems and processes, managing teams, and delivering exceptional customer service. The candidate must be proficient in process analysis, problem-solving, and clear communication with various stakeholders.
Requirements
- 4-9 years of experience in a Process Management role
- Strong functional knowledge of the process area
- Ability to analyze data and identify discrepancies
- Proactive and self-directed approach to problem-solving
- Understanding of the repair process in the Telecom and Cable industry