Senior Process Manager
eClerxPune, Maharashtra, India
Posted January 13, 2025
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
eClerx is seeking a Senior Process Manager for its inbound voice contact centre in Pune, India. The role involves leading a team of supervisors and agents, ensuring customer satisfaction, and driving continuous improvement in service delivery. The ideal candidate will have a passion for customer service and a strategic mindset.
Requirements
- Bachelor's degree in any field
- Minimum of 4 years of experience in contact centre management
- Proven track record of leading and managing large teams in a high-volume contact centre environment
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficient in contact centre software and technologies
- Strong organizational skills and attention to detail