Senior Process Manager
eClerxPune, Maharashtra, India
Posted December 16, 2024
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
This is a full-time Customer Operations position focused on chat and voice process troubleshooting for a major BPO company in India (primarily within the Telecom & Cable industry). The role involves planning, implementing strategies, improving processes, managing teams, providing service excellence, and identifying new business opportunities. It requires a proactive, analytical approach with a strong understanding of repair processes.
Requirements
- 8-12 years of experience
- Knowledge relevant to functional area
- Understanding of repair process in Telecom and Cable industry
- Strong communication skills
- Analytical skills
- Proactive approach