Senior Process Manager
eClerxPune, Maharashtra, India
Posted January 22, 2026
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
eClerx is seeking a Senior Manager to lead their inbound voice contact center team, overseeing daily operations and ensuring customer satisfaction.
Requirements
- Leadership & Team Management
- Operational Management
- Customer Experience
- Strategic Planning & Execution
- Performance Management
- Reporting & Analysis