Collections Analyst

The Collections Analyst is responsible for collecting payments from delinquent US based customers, managing sales ledgers, and achieving monthly accounts receivable reduction targets.

Requirements

• Handle incoming and outgoing calls and emails for payment collection.
• Update account statuses, including referrals, and transfer funds on accounts.
• Follow up on received payments and pursue remittance details.
• Provide copy documents and process write-off requests.
• Identify and escalate queries promptly and request credit notes as needed.
• Help Chash app area clear cash accounts through transfers and manage direct debit failures.
• Reconcile banking discrepancies accurately.
• Allocate payments made via BACS, cheque, and credit card.
• Analize Refund precedence for overpayments and credit balances efficiently.
• Maintain high standards of system operation and data quality.
• Produce team reporting and portfolio analysis as necessary.
• Participate in projects aimed at improving the efficiency and effectiveness of Ecolab’s credit management processes.
• Report progress on activities, highlighting areas of concern to the collections leaders.
• Offer assistance to the collections leaders when required.
• Provide forecasting as needed, and ad hoc data analysis to support divisional business partners.