
EdgeTier is a leading provider of customer support analytics, using AI and natural language processing to analyze real-time interactions and uncover actionable insights. The company helps support teams resolve issues faster, improve performance, and drive business impact. With clients like Abercrombie & Fitch and TUI Global, EdgeTier is recognized for its innovative approach to transforming customer support into an insights engine.
EdgeTier is a rapidly growing technology company empowering customer care teams with AI, automation, and human expertise. They are seeking a Pre-Sales Engineer to serve as a technical advisor, designing data-driven solutions and delivering tailored demonstrations to prospective customers. The role focuses on blending technical consulting, data storytelling, and solution design, with a strong emphasis on connecting technical capability with business value.
EdgeTier is a leading provider of customer support analytics, using AI and natural language processing to analyze real-time interactions and uncover actionable insights. The company helps support teams resolve issues faster, improve performance, and drive business impact. With clients like Abercrombie & Fitch and TUI Global, EdgeTier is recognized for its innovative approach to transforming customer support into an insights engine.