Pre-Sales Engineer
EdgeTierDublin, Ireland
Posted October 24, 2025
Full Time
About the Company
EdgeTier is a leading provider of customer support analytics, using AI and natural language processing to analyze real-time interactions and uncover actionable insights. The company helps support teams resolve issues faster, improve performance, and drive business impact. With clients like Abercrombie & Fitch and TUI Global, EdgeTier is recognized for its innovative approach to transforming customer support into an insights engine.
Job Description
EdgeTier is a rapidly growing technology company empowering customer care teams with AI, automation, and human expertise. They are seeking a Pre-Sales Engineer to serve as a technical advisor, designing data-driven solutions and delivering tailored demonstrations to prospective customers. The role focuses on blending technical consulting, data storytelling, and solution design, with a strong emphasis on connecting technical capability with business value.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Data Science, or a related technical discipline
- 4-6 years of experience in a Sales Engineering or Solution Consulting role or Pre-Sales
- Demonstrated success in technical pre-sales, POCs, and data integrations for enterprise clients
- Strong understanding of API integrations, SaaS platforms, and customer service technologies
Benefits
- Generous share options
- Bonus structure
- Health insurance
- Bike-to-work scheme
- Sabbatical after 4 years
- Increased leave entitlements
- Company-matched pension plan
- Company-matched security plan
