Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. The company is seeking a Senior Salesforce Administrator to join the Business Systems Team, responsible for administration and support of Salesforce. The ideal candidate will have 5+ years of hands-on experience administering Sales Cloud and Service Cloud, with strong proficiency in Salesforce declarative development, especially Flow Builder.
Requirements
- Mentor and support other administrators and team members.
- Administer and enhance Salesforce Sales Cloud, Service Cloud, CPQ, using declarative tools (Flows, Process Builder, etc.).
- Configure and support Salesforce embedded applications and integrations such as Conga.
- Collaborate with business stakeholders and IT partners to gather requirements, design solutions, and implement changes using Salesforce best practices.
- Manage support requests, configuration changes, and bulk data updates while adhering to change control processes.
- Troubleshoot and resolve system issues, ensuring high availability and performance.
- Stay current with Salesforce releases and industry trends; proactively identify opportunities to improve system functionality and user experience.
- Document system configurations, processes, and training materials; support end-user training and adoption.
- Participate in Agile/Scrum ceremonies and contribute to sprint planning and delivery.
Benefits
- Medical, dental, and vision insurance with various plan options
- 401(k) retirement plan with company matching
- Flexible Time Away Program
- 10 paid holidays
- 2 floating holidays
- 1 wellness day
- Winter office closure at the end of December