Senior Salesforce Administrator

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. The company is seeking a Senior Salesforce Administrator to join the Business Systems Team, responsible for administration and support of Salesforce. The ideal candidate will have 5+ years of hands-on experience administering Sales Cloud and Service Cloud, with strong proficiency in Salesforce declarative development, especially Flow Builder.

Requirements

• Mentor and support other administrators and team members.
• Administer and enhance Salesforce Sales Cloud, Service Cloud, CPQ, using declarative tools (Flows, Process Builder, etc.).
• Configure and support Salesforce embedded applications and integrations such as Conga.
• Collaborate with business stakeholders and IT partners to gather requirements, design solutions, and implement changes using Salesforce best practices.
• Manage support requests, configuration changes, and bulk data updates while adhering to change control processes.
• Troubleshoot and resolve system issues, ensuring high availability and performance.
• Stay current with Salesforce releases and industry trends; proactively identify opportunities to improve system functionality and user experience.
• Document system configurations, processes, and training materials; support end-user training and adoption.
• Participate in Agile/Scrum ceremonies and contribute to sprint planning and delivery.

Benefits

• Medical, dental, and vision insurance with various plan options
• 401(k) retirement plan with company matching
• Flexible Time Away Program
• 10 paid holidays
• 2 floating holidays
• 1 wellness day
• Winter office closure at the end of December