Product Manager - Customer Experience
Eight SleepSan Francisco, California, United States • New York, New York, United States
Posted February 3, 2026
Full Time
About the Company
Eight Sleep is a sleep fitness company that builds cutting-edge technology to make sleep a powerful tool for living better.
Job Description
Join Eight Sleep, a sleep fitness company, as an AI Product Manager to own and elevate customer experience. You'll build and deploy AI powered tools, evaluate AI performance, and improve customer support. This role is perfect for someone who loves diving deep into AI systems and measuring their real-world impact.
Requirements
- 5+ years of experience in operations, technical product/program management, or a related technical field
- Proven experience with prompt engineering, LLM based products, or other AI/ML products
- Experience training, evaluating, and improving AI agents or chatbots
- Strong judgement and analytical skills with the ability to assess AI performance objectively and make data-driven decisions
- Ability to work independently and drive projects from conception to completion
- Excellent communication skills to translate technical AI concepts for non-technical stakeholders
- Comfort with ambiguity and the ability to define structure in a fast-moving environment
- Experience building no-code/low-code automation tools
Benefits
- Innovation in a culture of excellence
- Immediate responsibility and accelerated career growth
- Collaboration with exceptional talent
- Equitable compensation and continuous equity investment
- Your own Pod, and other great benefits