Customer Support Specialist

We're looking for a Customer Support Specialist to support Eightcap's growth in our Sofia office. The Customer Service team ensures every client interaction is smooth, efficient, and positive by providing timely support and clear guidance.

Requirements

• Fluent in English
• Availability to work Monday-Friday, with flexibility for shifts and public holidays (no night shifts)
• Ability to explain complex topics in a clear and simple way
• Strong listening skills and empathy for client needs
• Analytical mindset with the ability to troubleshoot day-to-day issues

Benefits

• Culture of collaboration and support in the team
• Introductory professional training
• Employee referral bonus program
• 20 days of vacation + 1 day for each year of service in the company
• Additional health insurance
• Food vouchers
• MultiSport card
• Social activities and initiatives