Desktop Technician
ELECTRONIC MERCHANT SYSTEMS LLCCleveland, Ohio, United States
Posted March 25, 2026
Full Time
About the Company
Electronic Merchant Systems LLC (EMS) is a Cleveland‑based payment processing provider that has served merchants nationwide since 1988. The company delivers end‑to‑end transaction solutions—including payment processing, mobile and POS systems, e‑commerce platforms, and loyalty programs—while partnering with ISOs, VARs, and community banks to expand reach. EMS differentiates itself through a commitment to high‑quality service, innovative technology, and a culture of respect and care for both employees and clients. Its nationwide presence in over 100 U.S. cities and focus on financial well‑being make it a trusted partner for merchants seeking reliable, scalable payment solutions.
Job Description
We’re looking for an experienced Desktop Support Technician to support our internal users and systems, troubleshoot independently, and manage their workload in a structured environment.
Requirements
- 5+ years of IT support experience in a business environment
- Strong working knowledge of Windows 11, Microsoft Office, and Active Directory
- Experience with Microsoft 365 administration
- Experience using endpoint management tools (Ivanti or similar) for imaging and patching
- Experience with email or network security platforms (Barracuda or similar)
- Understanding of basic networking (DNS, DHCP, TCP/IP)
- Experience handling user onboarding/offboarding and access management
- Clear communication and solid documentation skills
- Able to manage multiple tasks and prioritize effectively
