Technical Service Engineer

MacDermid Alpha Electronics Solutions is seeking a Technical Service Engineer with strong technical expertise and excellent customer-facing skills to provide technical assistance, product expertise, and problem-solving capabilities to customers. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving complex technical challenges, and the ability to support customers with innovative solutions that drive business growth.

Requirements

• Customer Support: Provide technical assistance to key customers, including troubleshooting, product recommendations, and application guidance.
• Product Expertise: Serve as a subject matter expert on our product portfolio and its applications in customer processes.
• Field Visits: Conduct on-site visits to support product trials, installations, and performance evaluations.
• Problem Solving: Diagnose technical issues and collaborate with R&D and manufacturing teams to deliver solutions.
• Training & Education: Deliver technical presentations and training sessions for customers and internal teams.
• Data Analysis: Collect and analyze performance data to optimize product usage and identify improvement opportunities.
• Collaboration: Work closely with Sales, Marketing, and Technical teams to develop tailored solutions for customer needs.
• Documentation: Prepare detailed reports on trials, technical findings, and recommendations.

Benefits

• Competitive base salary
• Performance-related bonus scheme
• Corporate medical insurance plan
• Annual leaves