The Clinical Informatics (Senior Principal) owns accountability for one or more workflow-integrated clinical decision support (CDS) solutions across care settings and serves as the clinical informatics authority across the product lifecycle.
Requirements
- Maintains deep understanding of clinical workflows, customer use cases, and care delivery environments across multiple care settings
- Leads customer discussions on workflow design, upgrades, and adoption of integrated workflow solutions
- Guides customers in understanding workflow and content changes across releases
- Serves as escalation point for complex workflow and integration issues
- Builds and maintains strong customer and vendor relationships
- Supports Sales and Commercial teams with workflow expertise
- Partners with Patient Education and other solution areas to support integrated workflows
- Uses customer feedback and workflow insights to guide decisions
- Identifies key indicators of workflow adoption and customer success
- Balances competing priorities across delivery and product constraints
- Apply structured problem-solving approaches in ambiguous environments
- Supports development of KPIs tied to workflow adoption and outcomes
- Partners with Product, Marketing, and Sales to support go-to-market planning
- Contributes clinical workflow expertise to product positioning and messaging
- Supports customer adoption planning and upgrade readiness
- Participates in business planning and aligns execution with customer needs
- Leads workflow design and validation across the workflow-integrated clinical decision support (CDS) solutions product lifecycle
- Drives end-to-end delivery coordination across product, digital content and informatics teams
- Ensures release readiness and high-quality delivery
- Provides workflow guidance to customer analysts and technical teams
- Supports implementation as a secondary informatics resource
- Owns hands-on workflow design and configuration for select integrated solutions
- Serves as the clinical informatics authority across assigned CDS solutions
- Provides workflow-driven input into product strategy and roadmap discussions
- Identifies opportunities to improve workflow integration and adoption
- Ensures product decisions reflect real-world clinical workflows
- Partners with Product Management, development, and content teams
- Supports go-to-market efforts through customer insight and workflow expertise
- Drives alignment across cross-functional teams to support delivery and adoption
- Demonstrates strong understanding of clinical workflows, systems, and integration approaches
- Applies knowledge of system build and data structures
- Engage effectively with product and development teams
- Maintains awareness of emerging technologies
- Maintains hands-on familiarity with system configuration
- Mentors Clinical Informatics Principals and Analysts
- Elevates workflow design and delivery practices across the team
- Contributes to hiring and onboarding of informatics talent
- Takes ownership of professional development and domain expertise
- Applies structured problem-solving to complex workflow and delivery challenges
- Identifies risks and opportunities early and drives appropriate action
- Brings innovative thinking to workflow design and customer solutions
- Communicates complex workflow and technical concepts clearly
- Builds strong relationships with customers, vendors, and internal stakeholders
- Collaborates effectively across cross-functional teams
- Influences decision-making through expertise and credibility
- Drives delivery outcomes aligned with customer needs and product goals
- Maintains accountability for execution and follow-through
- Balances speed, quality, and risk in delivery decisions
- Supports successful release execution and customer adoption
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Annual Incentive Bonus
