The Infrastructure Engineer II role is responsible for the operations of secure and highly available computing platforms, servers, and networks. This role is responsible for installing, maintaining, upgrading, and continuously improving the Company’s operating environment while maintaining the ongoing reliability, performance and support of the infrastructure.
Requirements
- May act as a technical project leader or provide work leadership for lower level employees.
- Participates in and may lead groups/committees related to processes, standards and best practices.
- Mentors and accepts trouble reports from operations and less experienced technical support personnel.
- Plans for the replacement of obsolete resources that comprise computer infrastructure.
- Recommends new software and hardware that provide new features/functions and prepares documentation to support recommendation of new software/hardware.
- Coordinates and schedules initial installation of new equipment or reinstallation of relocated equipment.
- Maintains an up-to-date technical and practical knowledge and understanding of system testing and analysis.
- Ensures security among data management and associated processes, including adhering to data retention policies, file systems and data transfers
- Ensures maintenance and support agreements are in place with the vendor and licensing is up to date.
- Build, support and maintain the protection of company data and systems through the use of security solutions, backups, redundancy and disaster recovery solutions.
- Perform installation, maintenance and support of system software, hardware and infrastructure for moderately complex projects.
- Management of asset lifecycle process through planning and forecasting, including recommendation for replacement of obsolete or end-of-life resources as needed.
- Interacts with external vendors to evaluate technology changes, including licensing and contracts, and their impact on the business.
- Investigates and analyzes resource utilization and prepares reports and metrics, making appropriate changes to optimize the infrastructure and provide the highest possible level of performance and security.
- Recommends improvements and changes to methods and procedures.
- Partnering with internal business client(s) and have a clear understanding of the context of the application and its usage to ensure successful implementation.
- Research and plan implementation of middleware upgrades, security patches and bug fixes.
- Assist the development staff as the technical lead for development, test and production environments.
- Responsible for technical recovery plans and lead disaster recovery planning and exercises.
- Produce periodic reports for management and staff.
- Serve as a point of contact for middleware applications and manage vendor relationships.
- Understanding of middleware infrastructure security-based tools available within in multi-cloud infrastructure.
- Follow industry best practices for maintaining multi-cloud workloads.
- Leverage automation tools to script configuration changes that modify/update the workload ecosystems through automation.
- Understanding of network security-based tools available within in multi-cloud infrastructure.
- Serves as a technical leader in the initial installation and configuration of off the shelf enterprise-level applications and provide supporting documentation during hand-off.
- Provides some scripting (Windows / Unix) as needed.
- Develops and maintains technical documentation for supported infrastructure and applications (implementation design documents, support activities, etc.).
- Identifies, tracks, resolves, responds and raises awareness of complex application and data issues.
- Provides 24x7 support as needed during on-call rotation
Benefits
- Paid Time Off
- 401k Matching
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-term Disability Insurance
- Long-term Disability Insurance
