Customer Service Representative

This is a direct-hire Customer Service Representative role with a client based in Seattle, WA. U.S. work authorization is required and no sponsorship is available. Schedule: Monday-Friday, with shifts between 7:00am–5:00pm and some flexibility in start and end times. During the fall and winter season, coverage extends to seven days a week with expanded hours from early morning through evening.

Requirements

• Proficiency with Microsoft Office, with strong Excel skills
• Ability and willingness to learn new systems, tools, and processes
• Strong attention to detail with an organized and thoughtful approach to problem-solving
• Comfort communicating with customers across email, chat, and phone
• Ability to ask questions, think critically, and adapt quickly
• Flexibility to work a varied schedule during peak season, including weekends
• Availability for a 40-hour work week with no overtime anticipated
• Minimum of two years of customer service experience preferred in retail, call center, or corporate environments