Analista de Atendimento ao Cliente

Responsible professional for providing customer support, acting in the management of orders, contact to clarify doubts and resolve problems, as well as performing post-sale activities.

Requirements

• Active monitoring of the client backlog under your responsibility, maintaining continuous communication with planning, supply chain, finance, and sales areas.
• Follow the financial situation of the accounts under your responsibility in partnership with the credit and collection team.
• Contribute to the achievement of the monthly billing target, negotiating pre-payments and partial shipments when necessary.
• Communicate proactively to resolve discrepancies in orders, provide relevant information to the collection team, or support problem-solving.
• Act on improving and accuracy of delivery dates – On Time Delivery (OTD).

Benefits

• Medical, dental, pharmacy, and Wellhub (Gympass) contracts
• Life insurance
• Credit union
• Private pension
• Recognition
• Extended parental leave (maternal and paternal)
• Employee well-being programs