Responsible professional for providing customer support, acting in the management of orders, contact to clarify doubts and resolve problems, as well as performing post-sale activities.
Requirements
- Active monitoring of the client backlog under your responsibility, maintaining continuous communication with planning, supply chain, finance, and sales areas.
- Follow the financial situation of the accounts under your responsibility in partnership with the credit and collection team.
- Contribute to the achievement of the monthly billing target, negotiating pre-payments and partial shipments when necessary.
- Communicate proactively to resolve discrepancies in orders, provide relevant information to the collection team, or support problem-solving.
- Act on improving and accuracy of delivery dates – On Time Delivery (OTD).
Benefits
- Medical, dental, pharmacy, and Wellhub (Gympass) contracts
- Life insurance
- Credit union
- Private pension
- Recognition
- Extended parental leave (maternal and paternal)
- Employee well-being programs