Operations Account Lead (Maternity Cover)
Emma – The Sleep CompanyQueluz e Belas, Portugal
Posted March 23, 2026
Full Time
About the Company
Emma – The Sleep Company is a global D2C sleep brand founded in 2015, offering high-quality sleep products across over 35 countries. Known for empowering customers with the best sleep comfort solutions, Emma fosters a collaborative and diverse workplace culture that values continuous learning and innovation.
Job Description
We are Emma – The Sleep Company, a D2C sleep brand seeking an Operations Account Lead (Maternity Cover) for a Fixed Term Contract – Full Time position in Lisbon, Portugal. The successful candidate will lead the Operations Account Management team for the Offline European market, driving day-to-day retail B2B operations across multiple retailer accounts and championing cross-functional collaboration to elevate operational excellence.
Requirements
- Lead the Operations Account Management team for the Offline European market
- Coach and develop team members through regular 1:1s, clear goal-setting, and direct feedback
- Drive day-to-day retail B2B operations across multiple retailer accounts
- Own the full retailer account lifecycle – from onboarding through to ongoing tracking, reporting, and operational performance management
- Define and implement operational strategies and processes that improve performance, engagement, and retailer experience
Benefits
- Pet-friendly office environment
- Discounts on our products
- Health insurance, including dental
- 24 vacation days
- A multicultural and international work environment
- Company events that are actually enjoyable and build meaningful connections
- Ownership, trust, and support from day one to grow your career
