Senior Operations Account Manager
Emma – The Sleep CompanyLisbon, Portugal
Posted March 20, 2026
Full Time
About the Company
Emma is a D2C sleep brand transforming the world of sleep, with a strong culture of collaboration, teamwork, and knowledge sharing.
Job Description
We are Emma – The Sleep Company, a D2C sleep brand looking for a Senior Operations Account Manager to lead retail B2B operations and mentor junior team members.
Requirements
- Microsoft Office Suite proficiency (Excel, PowerPoint, Word)
- Experience with EDI or channel engine, and API integrations
- Solid MS Office skills, with emphasis on Excel/Tableau for data analysis and reporting
- Fluency in English and additional European languages (French highly preferable)
- Extensive hands-on experience in a B2B environment, ideally in logistics, e-commerce, marketplaces, or start-up settings
- Strong analytical and problem-solving skills
- Ability to manage multiple accounts and diverse stakeholder relationships
- Adaptability, resilience, and ability to lead in dynamic environments
Benefits
- Pet-friendly office environment
- Discounts on company products
- Health insurance, including dental
- 24 vacation days
- Multicultural and international work environment
- Company events
- Ownership, trust, and support for career growth