Client Support Specialist
Employee NavigatorFrederick, Maryland, United States
Posted July 14, 2025
Full Time
About the Company
Employee Navigator is a leading provider of HR solutions for brokers and companies across the United States. Our all-inclusive platform streamlines benefits administration, compliance, onboarding, and more into one centralized system. With services ranging from online employee benefit programs to HRIS, we empower 50,000+ companies to efficiently manage over 6 million employees.
Job Description
Employee Navigator is seeking a Client Support Specialist to deliver exceptional customer experiences for its broker clients. This role involves providing initial support, assisting with case builds, and collaborating with teammates to improve the Employee Navigator platform. The position is onsite with five days a week.
Requirements
- 3+ years of experience in a client-facing environment
- Proven ability to produce positive results
- Innate customer service skills (empathy, accuracy, etc.)
- Expertise in addressing challenging questions
- Proficiency with Microsoft Office, including Excel
- Bachelors Degree (or equivalent experience)
Benefits
- Competitive salary
- Growth opportunities
