Lantern is a specialty care platform that connects people with top specialists for surgery, cancer care, and more. As an Implementation Manager, you'll own end-to-end client implementations, drive projects to completion, and communicate with stakeholders. You'll have a strong sense of urgency and ownership, and be successful in a collaborative environment.
Requirements
- Holistic Ownership of Implementation Internally & Externally
- Facilitating client, vendor, and internal implementation calls
- Developing successful project plans for implementation
- Tracking tasks and dependencies successfully while ensuring communication and updates to stakeholders are achieved
- Updating stakeholders and the larger business on progress, risks, and critical milestones
- Cross-Functional Coordination to Ensure Success
- Process documentation – Refining and updating SOP’s and resources so that all team members can remain consistent in their delivery/approach to implementation
- Develop trackable metrics to measure successful launches
- Accountable for Accuracy & Readiness of Launch
- Primary point of contact (internal & external) for operational projects related to implementation needs
- Primary point of contact for initiating internal alignment for all client customization needs related to implementations (new clients)
- Management and QA of all client launch deliverables. Manage timelines, track deliverables, provide status updates to internal and external stakeholders, and QA of deliverables.
- Internal Coordination – coordinate with internal groups and gather requirements from each department. Ensure requirements are met from a process and data perspective.
- Create and manage process flows as well as internal and external documentation.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave