Implementation Manager

Lantern is a specialty care platform that connects people with top specialists for surgery, cancer care, and more. As an Implementation Manager, you'll own end-to-end client implementations, drive projects to completion, and communicate with stakeholders. You'll have a strong sense of urgency and ownership, and be successful in a collaborative environment.

Requirements

• Holistic Ownership of Implementation Internally & Externally
• Facilitating client, vendor, and internal implementation calls
• Developing successful project plans for implementation
• Tracking tasks and dependencies successfully while ensuring communication and updates to stakeholders are achieved
• Updating stakeholders and the larger business on progress, risks, and critical milestones
• Cross-Functional Coordination to Ensure Success
• Process documentation – Refining and updating SOP’s and resources so that all team members can remain consistent in their delivery/approach to implementation
• Develop trackable metrics to measure successful launches
• Accountable for Accuracy & Readiness of Launch
• Primary point of contact (internal & external) for operational projects related to implementation needs
• Primary point of contact for initiating internal alignment for all client customization needs related to implementations (new clients)
• Management and QA of all client launch deliverables. Manage timelines, track deliverables, provide status updates to internal and external stakeholders, and QA of deliverables.
• Internal Coordination – coordinate with internal groups and gather requirements from each department. Ensure requirements are met from a process and data perspective.
• Create and manage process flows as well as internal and external documentation.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave