Représentant au service à la clientèle III / Customer Service Representative III (GZ) - Evergreen

Gazifère is looking for Customer Service Representatives to join their team. The role involves speaking to customers via phone and email, responding to incoming calls, and establishing a relationship of trust with customers. The successful candidate will be an ambassador of the company's mission to deliver the best customer experience and a key player in their energy transition.

Requirements

• High school diploma and previous work experience in a customer service role
• Bilingual, fluent in French and proficient in English
• Professional customer service skills, strong phone presence, solutions attitude, helping nature, and passion for the customer and customer experience
• Excellent listening and interpersonal skills
• Proven analytical, decision making, and problem solving capabilities
• Proven organizational skills with the ability to prioritize
• Computer savvy, comfortable sitting at a desk and working with multiple monitors
• Digital Literacy and solid understanding of the Microsoft Office Suite and capability to manage different computer systems
• Strong attention to detail and thorough application of procedures
• Demonstrated motivation, solid work ethic and willingness to learn

Benefits

• Flexible benefits program
• Paid maternity and parental leave benefit
• Valuable retirement savings plans
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays
• Employee and Family Assistance Program
• Wellness Program
• FlexWork (hybrid work model) option