Quality Analyst

The Quality Analyst is a customer-facing role requiring professional communication to handle customer complaint management. They will conduct assessments for issues involving Endries supplied products, addressing customer issues and maintaining customer satisfaction.

Requirements

• Corroborate product complies with industry specifications and/or customer requirements
• Conduct thorough inspections and assessments of products to ensure they meet established quality standards and specifications
• Investigating root cause for customer complaints
• Work with suppliers as required towards resolution of such complaints
• Collaborate with other teams (Engineering, Procurement), suppliers, and customers to bring long term solutions
• Monitor and verify effectiveness of actions taken
• Identify opportunities for process improvements
• Detailed reporting through corrective action (SCAR, CAR) processes

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Generous paid time off
• Company matched 401K plan