Energy Solutions is seeking a proactive and technical Systems Administration Manager to oversee day-to-day IT operations, manage the implementation, support, and maintenance of core platforms, and supervise a small team.
Requirements
- Supervise the Systems Administration team, providing ongoing guidance, feedback, and coaching to foster professional growth and high-quality performance.
- Set clear workload goals to ensure the timely resolution of service requests and operational tasks.
- Author and maintain comprehensive processes, procedures, and technical documentation.
- Track and manage a portfolio of IT-related projects and initiatives within the systems administration function.
- Ensure corporate networks, telephony systems, alarm systems, and security cameras are properly maintained, monitored, and secured.
- Continuously evaluate system health, addressing technical issues in partnership with the team.
- Validate and deploy operating systems, firmware, and software updates across both Windows and Mac environments.
- Evaluate and offer improvements to maintenance efforts related to cloud infrastructure, specifically within Microsoft Azure environments.
- Resolve or escalate complex technical issues by working directly with team members and peer IT leaders.
- Serve as a backup administrator, providing direct support when team members are unavailable.
- Review open tickets and incidents to identify recurring problems or trends.
- Partner with IT Security Management to ensure systems and processes adhere to SOC 2, NIST, and internal security standards.
- Maintain backup and recovery of readiness, including rigorous documentation and periodic testing.
- Evaluate system administration workflows to identify opportunities for automation and process enhancement.
- Support vendor engagement (contracts/licenses) and assist in IT operations budget planning.
- Provide regular updates to IT leadership on system performance, project progress, and significant issue resolution.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Pre-tax contribution plans
- Employee Stock Ownership Plan (ESOP)
