We are hiring a Support Development Engineer to our SupportHub team to further assist the Engineering department as we scale. The role involves identifying root causes of technical issues, responding to production issues, configuring programs and data flows, building dashboards, and implementing technical solutions.
Requirements
- Ability to combine information gained from multiple sources to identify root causes
- Strong organizational skills and an eye for calling out areas for improvement
- Strong communication skills
- Comfort working with internal teams as well as external partners
- Comfort working across time zones and cultures
- An understanding of code versioning concepts and experience with tools like git
- Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog
- Experience working with 3rd Party API's using Postman
- Experience with a scripting language such as Python
- Experience or familiarity with Fullstack web development
- Experience with the AWS ecosystem (and/or other Azure/GCP/etc.)
Benefits
- 100% paid medical
- 401(k) with employer match
- Casual environment
- Flexibility to set own schedule
- Fully stocked fridge and pantry
- Free Citi Bike membership
- Secure bike rack
- Gym subsidy
- Paid parental leave
- Education assistance program