Customer Success Manager

Enigma is seeking a senior Customer Success Manager with strong client-facing experience and an analytical mindset to drive successful outcomes with key customer accounts.

Requirements

• Owns the ultimate success of their accounts, both retention and expansion opportunities
• Develops trusted advisor relationships with C-suite stakeholders and applies structured problem-solving frameworks to identify high-impact opportunities
• Designs and executes customer success plans, leads complex implementations, and guides customers on embedding Enigma data into their workflows
• Partners cross-functionally to gather customer feedback and inform product roadmap and go-to-market strategy

Benefits

• Competitive salary range: $150,000-$175,000
• Additional benefits and opportunities
• Equity participation