Sr Engineer, Telephony

Ensemble is a leading provider of technology-enabled revenue cycle management solutions. The company is looking for a Sr Engineer, Telephony to manage Cisco Unified Communications, Cisco Packaged Contact Center Enterprise, and Five9 Contact Center solutions. The ideal candidate will have experience in designing, implementing, and managing telephony environments and will be responsible for providing exceptional customer experiences.

Requirements

• 5-7 years of experience
• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field (or equivalent experience)
• Proven experience in designing, implementing, and managing Cisco UC and PCCE environments
• Familiarity with Five9 Contact Center solution setup, configuration, and administration
• Strong understanding of VoIP protocols, SIP, RTP, and related telephony technologies
• Proficiency in network protocols, routing, and switching relevant to telephony systems
• Solid troubleshooting skills to diagnose and resolve complex telephony issues
• Experience in scripting and automation for telephony provisioning and management is a plus
• Excellent communication skills to interact effectively with technical and non-technical stakeholders
• Ability to work collaboratively in a team environment and adapt to changing priorities

Benefits

• Comprehensive benefits package
• Time off
• Retirement
• Well-being programs
• Professional certification
• Tuition reimbursement
• Quarterly and annual incentive programs