Spa - Massage Therapist

Massage therapists work closely with the Lead Massage Therapist and report to the Spa Supervisor and Spa Director. The key role of a massage therapist is to deliver professional, therapeutic, and rejuvenating massage therapies & body treatments to the spa guests.

Requirements

• Ensuring consistency of service and safety protocols and guest satisfaction at all times.
• Greet each guest with professionalism and courtesy.
• Assess and accommodate guest’s need by inquiring about any specified preferences and any physical well-being or treatment guidelines.
• Conduct all treatments according to set treatment guidelines.
• Perform all core spa treatments listed on massage menu as well as additional seasonal treatments.
• Maintain a clean, organized, and well-stocked.
• Support spa team members with constructive and effective communication related to spa operations and guest service needs.
• Communicate any immediate guest needs to Spa Concierge.
• Arrive for first service 15 minutes prior to start time and complete work 15 minute following the last treatment unless otherwise remaining to assist with spa tasks or projects noted by Spa Director.
• Maintain all guest privacy requirements as noted in guest privacy SOP.
• Support safe work habits and a safe working environment at all times.
• Other duties and jobs may be assigned as needed by supervisor.