Major Incident Manager

Ensono is seeking an Incident Manager to join its global Major Incident Management team, applying, improving, and maintaining Major Incident Management processes, and ensuring timely escalations to technical teams during business-impacting incidents.

Requirements

• Managing critical incidents
• Ensuring ITIL-aligned Incident Management processes
• Documenting details related to Major Incidents
• Conducting after-action reviews
• Participating in the Problem Management process