Manager, Client Support Engineering
EnsonoBengaluru, Karnataka, India ⢠Chennai, Tamil Nadu, India ⢠Hyderabad, Telangana, India ⢠Pune, Maharashtra, India
Posted March 26, 2026
Full Time
About the Company
Ensono is an expert technology adviser and managed service provider that accelerates clientsâ digital transformation to achieve business outcomes that stand to last.
Job Description
Ensono is seeking a Manager, Client Support Engineering to lead the application support function, ensuring reliability, stability, and performance of enterprise applications through effective ITIL-based service management and modern SRE practices. The role involves team management, support operations, incident and problem management, stakeholder collaboration, and continuous improvement.
Requirements
- Lead, mentor, and develop a team of application support specialists
- Oversee the day-to-day operations of the application support team
- Ensure timely and effective resolution of incidents and service requests
- Develop and implement support processes and best practices to improve service delivery
- Collaborate with cross-functional teams to ensure application stability and performance
Benefits
- Comprehensive strategic and managed services for mission-critical applications
- 24/7 support
- Cross-platform certifications and decades of experience
- Hybrid working model