Senior Customer Success Manager [London]
EnterpriseAlumniLondon, England, United Kingdom
Posted April 16, 2026
Full Time
About the Company
EnterpriseAlumni is the market-leading alumni engagement platform, building a category-defining environment for alumni and professional networks with a strong focus on regulated industries.
Job Description
EnterpriseAlumni is hiring a Senior Customer Success Manager to own a portfolio of strategic enterprise accounts. The role requires a commercial mindset, experience managing senior stakeholder relationships, and a proven track record of owning NRR, gross retention, and expansion for a portfolio of enterprise accounts.
Requirements
- 5+ years in B2B SaaS Customer Success, Account Management, or Partnerships.
- Proven track record owning NRR, gross retention, and expansion for a portfolio of enterprise accounts.
- Experience managing senior stakeholder relationships at complex, multi-stakeholder organisations.
- Commercial mindset: comfortable owning renewal forecasting, expansion pipeline, and account risk for your book of business.
- Clear, confident communicator capable of running strategic conversations at VP and C-suite level.
- Familiarity with regulated industries or environments with high expectations around data, security, and compliance.
Benefits
- Competitive compensation
- Long-term upside
- Remote work option
- Opportunity to work with sophisticated enterprise customers
- Influence on customer outcomes, product direction, and company growth
