Customer Success Operations Engineer (all genders)

We are looking for a Customer Success Operations Engineer to shape how our customers achieve scalable, efficient, and sustainable success with envelio. As part of our Customer Success team, you will be responsible for further developing processes, systems, and tool landscapes that support our Customer Success Management.

Requirements

• Degree in industrial engineering, business informatics, business administration, or comparable previous experience
• Experience in operations, process, or systems-related roles (e.g., customer success operations, revenue operations, business operations)
• Experience in the integration, automation, and analysis of processes and data, including REST APIs and SQL, as well as common automation, monitoring, and BI tools (e.g., Zapier, Tableau, Datadog)
• Practical experience with CRM systems (especially HubSpot) and are confident in a modern, collaborative tool landscape (e.g., Notion, Airtable, Slack)
• Strong analytical and organizational skills and think in a process-oriented and data-driven manner
• Fluent in English, and German and other languages are a plus

Benefits

• Flexible working mode within Germany: Hybrid, from home or in our lovely office in Cologne
• Option for remote work from abroad (up to three months per year from anywhere in the EU or the USA)
• State of the art technology and modern tech stack
• Excellent hardware equipment (16 inch MacBooks, 2 screens at your workplace)
• Support for your health through sports membership cooperations
• Flexible use of a monthly mobility budget (e.g. Jobrad, public transport)
• Time and resources for individual growth
• envelio pension plan
• Regular company and team events