The Desktop Support Associate plays a key role in ensuring the smooth deployment, maintenance, and recovery of IT equipment across the organisation. This role provides hands-on support for hardware, assists with equipment lifecycle activities, and contributes to overall inventory and logistics operations.
Requirements
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- 1+ years of experience in IT support, help desk, or desktop support
- English proficiency is essential for internal stakeholder communication
- Proficiency in Microsoft Office, particularly Excel and Outlook
- Strong communication skills, both verbal and written
- Excellent time management and prioritisation skills
- Detail-oriented with strong organisational abilities
- Ability to work effectively both independently and as part of a team
- Professionalism and a strong customer service mindset