Desktop Support Associate

The Desktop Support Associate plays a key role in ensuring the smooth deployment, maintenance, and recovery of IT equipment across the organisation. This role provides hands-on support for hardware, assists with equipment lifecycle activities, and contributes to overall inventory and logistics operations.

Requirements

• Associate degree in IT, Computer Science, or related field (or equivalent experience)
• 1+ years of experience in IT support, help desk, or desktop support
• English proficiency is essential for internal stakeholder communication
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Strong communication skills, both verbal and written
• Excellent time management and prioritisation skills
• Detail-oriented with strong organisational abilities
• Ability to work effectively both independently and as part of a team
• Professionalism and a strong customer service mindset