Front Desk Agent

We are seeking an enthusiastic people-person to serve as the first and last impression for guests during their stay at The William Vale, a luxury hotel in Brooklyn. As a Front Desk Agent, you will be the first point of contact for our guests, entrusted with delivering unparalleled service and crafting unforgettable experiences.

Requirements

• Organize, confirm, process, and conduct all guest check-ins and check-outs
• Greet guests with a warm, friendly, and sincere welcome
• Promptly answer guest inquiries over the phone
• Listen to and resolve guest problems or concerns with professionalism and empathy
• Establish and maintain close working relationships with other hotel departments
• Assist guests with making reservations and provide information about hotel services