Operations Team Lead

The Operations Team Lead is responsible for ensuring the smooth and reliable processing of payment transactions across all merchant touchpoints, focusing on transaction performance, settlement accuracy, and issue resolution.

Requirements

• Monitor and manage daily payment operations
• Track and analyze transaction trends, failures, and system performance
• Work closely with Product and Tech teams to improve payment flows, system reliability, and user experience
• Act as the main point of contact for payment-related escalations
• Investigate and resolve issues by coordinating with internal teams and external partners
• Support reconciliation and settlement processes to ensure accuracy and timeliness of payouts
• Monitor chargebacks, refunds, and disputes, ensuring proper handling and resolution
• Identify recurring operational or payment issues and implement process improvements
• Develop and maintain SOPs for payment operations, incident management, and reconciliation processes
• Ensure compliance with internal controls, audit requirements, and payment regulations
• Drive initiatives to reduce transaction failures and improve operational efficiency
• Oversee merchant onboarding, device setup, and activation to ensure payment systems are correctly configured
• Coordinate with field technicians and vendors for installations and issue resolution when required
• Ensure smooth handover from Sales to Operations with strong focus on payment readiness
• Provide on-ground support for complex deployments or high-value merchants when necessary

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance