Client Relationship Manager

Join our team in Melbourne as a Client Relationship Manager and play an integral part in the delivery of Debt Management Services within Equifax's Collections and Recoveries Teams.

Requirements

• Manage key client relationships
• Collaborate with cross-functional teams
• Identify process and strategy gaps
• Support the development of standardised service levels
• Manage day-to-day client interactions
• Develop and deliver monthly client performance reports
• Contribute to the development of strategic Quarterly Business Reviews
• Work with operations to analyse client incidents and identify platform improvement opportunities
• Drive operational excellence through clarity, consistency, and improvement in service delivery
• Identify and address client knowledge and support gaps
• Facilitate training to maximize platform utilization

Benefits

• Full benefits package
• Salaries and benefits will be discussed in interviews