Complaints and Customer Service Team Leader (Fixed Term Contract)

We are seeking a Complaints and Customer Service Team Leader for a 12-month fixed term role. The team leader will optimize the customer experience by organizing and coordinating team activities, ensuring cases are effectively triaged and managed in a timely and effective manner. They will also improve employee performance through continuous performance management and be a key gatekeeper and liaison point between the Customer Service and Complaint Teams and various other functions at Equifax.

Requirements

• Experience of delivering exceptional customer experiences in a regulated financial services environment
• Knowledge of Equifax data, processes and systems
• Experience of working in a supervisory capacity
• Able to evidence a proactive and self-motivated approach
• Able to evidence a track record of motivating others
• Able to evidence excellent interpersonal and relationship-building skills
• Able to evidence strong problem-solving and decision-making skills

Benefits

• Contributory pension
• Life cover
• Income protection
• Healthcare
• Enhanced maternity and sick pay
• 26 days holiday
• A day off for your birthday
• Flexible benefits