Bilingual Customer Service Lead

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries.

Requirements

• Responds to business phones
• Respond to virtual chat
• Client follow up via phone, text, email
• Manage client information in a specialized database
• Tracks and reports on customer engagement activities
• Assist with copying, scanning projects
• Assemble informational materials or packets
• Assist with general reports
• Duties may vary depending on programmatic areas of assignment
• Assists in scheduling activities
• Conducts additional customer outreach to ensure engagement throughout the service participation processes
• Supports management with scheduling appointments and managing unit calendars
• Other duties as assigned