Customer Service Representative

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer a unique business model and relentless pursuit of operational excellence to ensure that consumers everywhere have access to products.

Requirements

• Respond to customer phone calls, emails, chats
• Perform computer entry as required, orders that may come from phone calls, faxes, emails or other sources;
• Provide technical information about our products and answer questions regarding the use of the electronic (web) ordering systems;
• Communicate with the customer to inform them of any changes to their order or additional delays, to obtain missing information or frames to follow, and to inform them of promotions and sales programs;
• Manage daily service level reports

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts