Customer Service Representative

We are looking for a highly skilled Customer Service B2B Specialist to join our Customer Service Team. The ideal candidate will possess very good communication skills, ability to resolve issues efficiently while fostering strong customer relationships and customer support.

Requirements

• Provide expert-level technical support and assistance to optometry businesses, and optical clinics
• Respond to customer's inquiries related to orders, product features, and technical specifications
• Provide support and assist customers in selecting, ordering, and using optometry-related products
• Process and track orders, ensuring timely delivery and accurate fulfillment for business customers
• Manage and update prices in the system according to internal requirements and client specifications
• Permanently cooperate with Lens Sales Representatives by exchanging information, to promote and increase the volume of lens sales

Benefits

• Attractive salary package + performance bonus
• Benefit from comprehensive health insurance coverage
• Meal vouchers
• Vacation vouchers
• Gift vouchers for Christmas and Easter
• Loyalty bonus
• One free day off, on the occasion of your birthday
• Access special offers for employees on a vast range of eyewear, eyecare products
• Transport provided by the company from Ploiesti
• Access to our cutting-edge learning platform, Leonardo, and personalized development programs