Service Desk Lead
Essnova Solutions, Inc.Washington, District of Columbia, United States
Posted August 27, 2025
Full Time
About the Company
Rapidly growing, innovation-focused GovCon firm with a high-ownership environment, direct access to leadership, and a culture built on speed, agility, and results.
Job Description
Essnova Solutions, Inc. is seeking a Service Desk Lead to provide on-site support for DoD OIG’s headquarters personnel and remote support for field offices. The ideal candidate will have a Top Secret (TS) security clearance with SCI eligibility and 9 years of experience in helpdesk/desktop support, with 3 years of experience managing technical personnel and 2 years of experience with ServiceNow platform and M365 products.
Requirements
- Must have Top Secret (TS) security clearance with SCI eligibility
- Must have a bachelor’s degree in computer science, information systems, business administration, information technology, or equivalent work experience
- IAT Service Level Certificates
- Must have 9 years’ experience in helpdesk/desktop support
- Must have 3 years’ experience managing technical personnel
- Must have 2 years’ experience with ServiceNow platform, and M365 products
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off + federal holidays
- Fast-track growth in a high-accountability culture
