Customer Care Associate
etailyMakati, Philippines
Posted March 30, 2026
Contract / Temporary
About the Company
etaily is a leading provider of retail digitization solutions, specializing in smart services, innovative talent, and cutting-edge technology. The company empowers retailers to enhance customer experiences, streamline operations, and drive growth through advanced digital transformation strategies. With a focus on delivering tailored solutions that integrate seamlessly with existing systems, etaily stands out as a reliable partner for businesses aiming to stay competitive in the evolving retail landscape.
Job Description
Customer Care Associate provides product and service information and resolves product and service problems of clients and brands supported by etaily.
Requirements
- Coordinate and report directly to the CS Manager
- Professionally handle high volumes of incoming customer inquiries
- Maintain a balance between company policy and customer benefit in decision-making
- Continuously evaluate and identify opportunities to drive process improvements
