Customer Support Engineer
ettain groupRichardson, Texas, United States
Posted March 3, 2015
Full Time
About the Company
Experis, formerly ettain group, is a global leader in IT professional resourcing and managed services, specializing in Business Transformation, Cloud and Infrastructure, Cybersecurity, Digital Workspace, and Enterprise Applications. With over 25 years of expertise, we deliver custom talent solutions across all phases of the talent life cycle, from discovery to execution. Our unparalleled customer experience has earned us ClearlyRated's Best of Staffing Diamond Awards for both Client and Talent Satisfaction for 10 consecutive years.
Job Description
Launch your Technical Support Engineer career with a great opportunity with one of the largest IT companies in the world. Provides second/third level technical support for unified computing B & C series servers and Nexus 1000V. Act as a technical expert and provides support on a world-wide basis.
Requirements
- Server troubleshooting experience
- Practical VMware knowledge
- IP networking exposure
- Strong analytical and troubleshooting skills
- Proven crisis management skills and ability to handle critical customer issues/problems
- Good verbal and written communication skills
- Ability to work effectively with and provide guidance to other members of the work group
